FAQ’s
What are carpet cleaning services?
Carpet cleaning services help to remove dust, dirt, stains, and other contaminants that can accumulate on rugs over time. Professional cleaners use advanced equipment, cleaning solutions, and techniques to thoroughly clean carpets and restore their appearance.
What type of carpet do you clean?
We offer a range of carpet cleaning services for all types of carpets, including wool, synthetic fibres such as nylon or polypropylene, and natural fibers such as silk or cotton.
Do I need to prepare my home before you arrive?
Before our professional cleaners arrive it is beneficial to move any furniture that may be obstructing the area where it will be working. This helps us ensure optimal results when attending your home.
Are your technicians experienced in this work?
Yes. All our technicians are highly trained professionals with years of experience in carpet cleaning. We also use innovative equipment and products that have been specially designed for quick and efficient cleaning.
What areas do you cover in Sydney?
We serve customers all across the greater Sydney region including suburbs like Bondi Beach, Newtown, Paddington, Balmain and many more.
Can you remove pet smells?
Yes! Our pet odor treatment deodorises your floor coverings by removing the source of pet odors. This greatly reduces or eliminates pet odors giving your home a fresher smell.
How long does it usually take to clean a carpet?
The time taken depends on factors such as size of the room being cleaned and type/condition of carpet – but generally we arrange 2-4 hours per job.
What methods do you use?
Our technicians use advanced hot water extraction techniques which inject hot water deep into the base of your carpet then extract out at high pressures removing dirt deep down without damaging your flooring.
Do you use eco-friendly solutions?
Yes. All the solutions we use are highly effective in removing dirt and stains yet gentle on your carpeted floors, ensuring that your floors don’t suffer any damage while still being completely free from harsh chemicals.
How often should I have my carpets cleaned?
It is recommended that you have your carpet professional cleaned every 6-12 months but this can vary depending on the usage of the room. If it’s a high traffic area, it may be beneficial to have them serviced more frequently.
How soon can I walk on my newly cleaned carpet?
Immediately! Once the technicians finish their work, you can walk on the carpet without having to wait for it to dry. Although we recommend waiting about two hours before placing any furniture back in place.
Do I need to vacuum before you arrive?
While preparation is not absolutely required, vacuuming prior to our arrival helps us achieve optimal results. Vacuuming removes loose soil from the carpet fibers and allows us work more quickly and efficiently.
Will there be any residue left after cleaning?
No, we provide thorough and complete service that won’t leave behind any residue or damage to your area rugs.
Do you offer stain protection treatments?
Yes. We offer an excellent range of post-cleaning protective treatment which greatly reduces the chances of staining or re-soiling occurring. This also helps maintain better air quality in your home.
What types of payment do you accept?
We accept all major debit/credit cards as well as cash payments.
Is there a guarantee with your services?
Yes! All our services come with a satisfaction guarantee so if you’re not happy with our services simply call us within 24 hrs and we will return free of charge to redo the job until completely satisfied.
Is steam cleaning bad for my carpeting?
No way! Steam cleaning has become one of the most popular and effective ways to deep clean carpet without risk of damage. The process uses hot water for sanitising and deodorising rugs by killing bacteria and germs at a deeper level than other methods perform.
Can I use a homemade solution instead of hiring a professional?
We do not recommend it! made solutions may contain improper ingredients that can leave residues which make them susceptible from dirt accumulation over time leading to health risks as well as poor results. In contrast, our professionals provide superior results while also adhering safe hygienic standards to ensure healthier environment around your home.
Can you remove bloodstains off my carpeted stairs?
Our technicians are trained professionals adept at dealing with any kind of stubborn stains, including those caused by blood and food spillage. They specialise in their removal, delivering optimum results with minimal fussing around trying different solution combinations. We‘ll make sure they‘re gone before leaving…guaranteed!
Is there any area where you all don‘t provide services?
No! We cover almost all areas across Sydney both residential & commercial under our services ranging from general cleaning, vacuuming, sanitisation, deodorisation, odor control, Upholstery care, Carpet spot removal, deep Cleans & Stain Removals etc.
Do you offer same day services?
Yes! We can schedule a majority of our services on the same day in most cases. Simply call us ahead with your requirements.
How do I know if my carpet is ready for washing?
You can generally tell if your carpet needs cleaning if they’re visibly discolored or have a stale smell. However, everyday traffic and other dirt particles may not be visible and may require professional attention.
Can you get rid of water damage from a flooded room?
Yes! We offer prompt service for restoring water damaged carpet using carefully designed treatments to ensure no further damage. Contact us right away and we’ll get the job done fast and professionally at an affordable price.
What kind of stain removers do you use?
We use botanical-based solutions that are non-toxic, biodegradable and hypoallergenic to gently but effectively remove all sorts of spots, spills and stains while being safe for your family, pets, home and also protecting the environment.
Are there any safety risks associated with carpet cleaning?
No! All solutions used by our expert team are safe for both humans and pets. In addition, we take extra care during our services to make sure that none of the chemicals come into contact with skin or eyes, thus eliminating any hazards posed during the session. Completely secure!
Can you sanitise my office’s carpets?
Yes! Our deep sanitising process helps in eliminating 99% of viruses bacteria & fungi leaving behind carpet that are free from any potential health risks while ensuring no damage has been caused to your flooring.
Do you offer discount on commercial carpet cleaning in Sydney?
Yes! We have a range of packages optimised for our corporate customers providing discounts and promotional offers to businesses in Sydney.
Do you provide emergency services for water damaged carpets?
Yes! We offer emergency response for restoring flooded/water-logged carpets caused by plumbing issues or other water related damages, helping you save time and money before the condition worsens. Our technicians are available 24 hours a day, 7 days a week.
What type of equipment do you use?
We use a truck-mounted high pressure hot water extraction system along with the specialised tools & products that quickly penetrate deep into the base layers of your carpet removing all dirt unseen, contaminants & Dirt hidden in hard–to–reach areas.
Is there anything else I need to know before hiring a carpet cleaning services?
Yes! We highly recommend thoroughly vacuuming before we come if there is no significant staining present. This helps us to achieve optimal results and tidy up the area faster.
Do I need to be home when you clean my carpet?
No, you do not need to be home for us to clean your carpeted floor. We can do the revitalisation while you are out. Just provide us access and keys if needed.
How do you clean the carpet – do you just vacuum them?
No, we do much more than just vacuum. Our process involves pre-treating, hot water extraction, and post-treatment to deep clean carpet. This removes embedded dirt that vacuuming alone cannot.
How long will it take for my carpet to dry?
Most carpets dry within 4-6 hours after hot water extraction method. We use powerful equipment to extract the maximum amount of moisture to speed up drying time.
Can you clean carpets on stairs or high traffic areas?
Yes, our technicians are experienced in sanitising all areas of your home including stairs, hallways and high traffic areas.
Do you move furniture or should I move it before you arrive?
For best results, we recommend you move small furniture and items before we arrive. Our technicians can move larger items if needed.
What if I have a few really bad stains I want removed?
Our technicians have training in removing tough stains like wine, coffee, pet stains and more. Let us know the trouble spots and we’ll give them extra attention.
Are your cleaning solutions safe for pets and children?
Yes, we use eco-friendly solutions that are safe for families, pets, and the environment once dried.
Do I need to vacuum again after you leave?
No, our process is very thorough so no vacuuming needed after we complete the job.
How often should I get my carpet cleaning service?
We recommend a deep clean every 12-18 months to keep carpet fresh. Clean more frequently for high traffic areas.
Do you offer Scotchgard or other protectants?
Yes, we apply a protective shield after service to repel stains and dirt. This extends the life of your flooring.
What qualifications do your Sydney carpet cleaners have?
Our technicians complete extensive classroom and hands-on training. Many hold industry certifications as well.
Do you clean Oriental or specialty rugs too?
Yes, we are experienced in safely washing delicate rugs using gentle methods.
Can you provide a quote over the phone?
Absolutely, call us anytime for a free quote based on your carpet area and service requested.
What methods of payment do you accept?
We accept all major credit cards, cash, checks, and Venmo. Discounts for senior and military.
Do I have to be present during the entire cleaning?
No, after granting access you can leave while we complete the job.
Do you clean wall-to-wall carpet in commercial businesses too?
Yes, we serve both residential and commercial clients throughout the area.
Is your pricing competitive?
Our pricing is very competitive. We offer regular discounts and promotions as well.
Do you offer package deals for whole house cleaning?
Yes! Ask about our whole house discount for area rugs, upholstery and more.
Can you provide the cleaning products list if I have allergies?
Of course. We use non-toxic solutions but can provide a full list upon request. Let us know your needs.
How do I schedule an appointment?
You can easily book online or call our office anytime between 8am-6pm Monday-Saturday. We book quickly!